Product Recalls and Consumer Protection

Name of Product: Rheem electric water heaters

Recall Date: May 26, 2016

Units: About 54,000

Recall number: 16-177

This recall involves Rheem brand “Performance Platinum” electric water heaters in 40, 50 and 80 gallon capacities. The recalled water heaters are gray and have the “Performance Platinum” Rheem logo decal on the front above the thermostat control panel. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Recalled water heaters have the following model number and have a serial number within the following ranges:

Hazard: The control panel on the water heaters can overheat, posing fire and burn hazards.

Remedy: Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician.

Consumer Contact: Rheem toll-free at 866-369- 4786 from 7 a.m. to 7 p.m. CT Monday through Saturday and from 8 a.m. to 3:30 p.m. CT on Sunday or online at www.rheem.com and click on Recall Information for more information.

Name of Product: Trane XB300 and American Standard Silver SI Air Conditioning Systems

Recall Date: June 24, 2014

Units: About 100,600

Recall number: 14-737

This recall involves 37 models of Trane XB300 and American Standard brand Silver SI split system outdoor cooling units. The units are gray and have a black grated front. The units were sold in two sizes: 25.5 inches deep by 23.5 inches wide by 28.83 inches tall and 28.83 inches deep by 28.48 inches wide by 29.28 inches tall. The Trane or American Standard logo is affixed to the front and model numbers are printed on the silver nameplate on the back of the unit. Models included in the recall are:

Hazard: The ground screws used in some units do not have the two threads required to provide sufficient grounding, posing a shock hazard to consumers.

Remedy: Consumers should immediately turn off the cooling unit via the main breaker switch and check the model information. Consumers with recalled air conditioning systems should contact Trane or their installer or service dealer for instructions on scheduling a free inspection and repair.

Consumer Contact: Trane toll-free at (800) 945-5884 from 6 a.m. to 11 p.m. CT Monday through Saturday, 7 a.m. to 11 p.m. CT Sunday, or online at www.trane.com/residential and click on “XB300 Product Recall” for more information. Consumers can also log onto www.americanstandardair.com/residential and click on “XB300 Product Recall” for more information.

Name of Product: Carrier Greenspeed™ and Bryant Evolution Extreme™ Heat Pumps

Recall Date: May 11, 2017

Units: About 23,300 (In addition about 2,000 sold in Canada)

Recall number: 17-150

This recall involves 2, 3, 4, and 5 ton size heat pump units sold under the Carrier Greenspeed and Bryant Evolution Extreme brand names. The units are used for cooling and heating homes. The Carrier Greenspeed model numbers are: 25VNA024, 25VNA036, 25VNA048, and 25VNA060.  The Bryant Evolution Extreme model numbers are:  280ANV024, 280ANV036, 280ANV048, and 280ANV060.  The model number can be found on the unit nameplate (or rating plate) located on one side of the unit’s exterior. On the Bryant unit, there is a label on top of the unit that reads “Bryant Evolution System.”

Hazard: The capacitors in the fuse boards in the heat pumps can stop working causing the unit to overheat, posing a fire hazard.

Remedy: Consumers should contact Carrier or Bryant for instructions on receiving a free replacement fuse board installed by authorized Carrier or Bryant technicians.

Consumer Contact: Carrier toll-free at 844-468-4301 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.carrier.com or www.bryant.com  and click on “Product Safety Recall” for more information.